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Reminder: Avaya Software Backup Policy

Oct 27, 2016 | Posted by:
Wynn Schulz

On September 26, 2016, Avaya announced an important change to its Software Support Policy.  Under this change, Avaya will no longer distribute copies of software for specific versions of some legacy products.  As a result, software downloads that were formerly available from the Avaya Support (aka SSO) website will no longer be available for download directly from Avaya.  As a result, any failure that requires software re-install will require client-provided backups of the original media.

The first deadline is October 31, 2016.  On this date, custom patches for the Communication Manager (CM) product family will cease to be available.  But neither SPS nor any other partner has access to custom patches (client-specific updates, typically deployed to address a trouble ticket).

To mitigate this risk to the reliability of affected Avaya systems, clients whose systems depend upon affected products and versions must make their own backups for the affected files.  For some files, SPS will support clients by hosting common update files on an SPS server.  (Excludes client-specific patches affected by the Oct-31 deadline.)

Other deadlines stated in the Avaya communication include:

  • January 31, 2017:  Full copies of affected software will no longer be available for download from Avaya.
  • November 30, 2017:  Incremental service packs and common (non-custom) patches will no longer be available for download from Avaya.

Affected products include:

  • Communication Manager, R6.2 and older
  • Avaya Aura Messaging, R6.3.3 and older
  • CM Messaging, R6.3.100 and older
  • Media Gateway
    • G350
    • G430
  • Media Processing Server
    • R3.x, if older than R3.5
    • R4.x, if older than R4.1
  • Business Communication Manager
    • BCM 1000
    • BCM 200/400
    • BCM 50/450
  • TN799 hardware board
  • TN2501 hardware board
  • Ethernet Routing Switch series
    • ERS 2500, all releases
    • ERS 3500, R5.2.x and older
    • ERS 4500, all releases
    • ERS 4800, R5.8.x and older
    • ERS 5500, all releases
    • ERS 5600, all releases
  • VSP 7024 Virtual Services Platform,
  • R10.3.x and older
  • WLAN 8120 (all releases)

Currently, backups are generally considered a client responsibility.  Subscribers to SPS Insight Services receive off-site backups of Avaya CM translations only.  SPS is also developing a new service offer to provide broad backup and restore capabilities for a range of platforms.  This service offer will be announced as it become available.

If you have any questions, please check your email files for the Avaya Sept-26 message, or refer to the following PDF posted to the Avaya Support website:

Avaya Production Software Protection Program

And please do not hesitate to engage your SPS team.

SPS Headquarters
300 Littleton Road
Parsippany, NJ 07054
Phone: 888.777.7280
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